Securahome Questions and Answers
What warranties come with Securahome installations?
Securahome give a 10-year, insurance backed warranty from the Independent Warranty Authority (IWA). In addition, we offer an additional 10-year company warranty. Terms and conditions apply as some manufacturer’s products guarantees may offer a lower period.
Will we need planning permission for our new conservatory or orangery?
Planning permission is not always required. in certain cases permitted development allows you to build a substantial structure without the need of planning consent. If your home has already been extended from its original footprint, it may mean you will need planning permission. If in doubt contact your local authority planning department for further advice. Alternatively if Securahome are project managing your installation, one of our team will do it for you.
What is a certificate of lawfulness?
This is when you want to confirm that the project you are proposing would be lawful i.e. does not require express planning permission. For example you may need to establish that what you have proposed does not constitute development, is ‘permitted development’, or already has planning permission. If you have any doubts, contact your local authority planning department for further advice or speak to Securahome.
Are Securahome windows A Rated?
Yes, we fit A rated windows as standard. However certain styles and shapes may have a different method of rating due to the make up of the window.
Is Securahome FCA (Financial Conduct Authority) authorised to sell consumer credit finance?
Yes, Securahome has been authorised by the FCA.
Do you offer 0% Finance?
Yes subject to terms and conditions. Take a look at our “Platinum Easy Payment Plan” which offers a wide range of finance packages. These are available when purchasing your new home improvement giving you up to 36 months interest free credit.
How long has Securahome been trading?
Securahome has been in business for more than 21 years. During this time, we have become a leading business recognised for quality and excellence. We meet our commitments under the warranties we provide.
Do you have your own installers?
Securahome has a policy of employing installers on a PAYE basis. This ensures we invest in our staff over a long period to ensure consistency and quality. On occasions, due to an increased workload, we employ experienced sub-contractors who are fully aware of Securahome practices and procedures. As with our employees, our sub-contractors have been with the business for some time.
When is the best time of year to get these products fitted?
The fenestration industry can be seasonal, but many products can be fitted at most times of the year. We suggest that customers purchasing conservatories and orangeries begin the process up to six months in advance. This allows for any relevant planning or water authority permissions along with delays caused by inclement weather.
How far will Securahome travel to fit products?
Securahome considers each enquiry including complexity of the supply chain, value of project and the effects that travel time has on our ability to compete with other companies.
Where can we see Securahome displays?
Securahome has an extensive display of products and accessories at our 2,000 square feet showroom at Kestrel Way, Garngoch Industrial Est, Gorseinon, Swansea, SA4 9WN, UK.
Do you survey homes to ascertain project needs?We send our design consultants to undertake a preliminary survey. This is followed by a detailed survey before work commences.
Do you offer a free of charge design service?
All of our designs are free of charge but Securahome owns the copyright of the design.
Where does Securahome get its products from?Securahome only sources products from respected and trusted companies within the fenestration market. Almost without exception, we buy products from substantial British and Irish companies. We also look at products as close to home as possible in order to reduce the carbon footprint and to support the local economy.
Would your company be prepared to speak with us at our home in the evenings and weekends?
Our design consultants meet with customers in the evenings and weekend if this suits them best. However we encourage customers to visit our showroom initially, where they can see a comprehensive range of products on display.
How secure are Securahome products?
We use the very latest technology in our systems to ensure their security. There are many different tests applicable to fenestration products and Securahome are mindful of these. Wherever possible we only supply products with the highest security test and compliance.
Does Securahome use high-pressure sales staff?
We only employ mature design consultants who act in an advisory capacity. As a local company with a reputation for fairness, we don’t ascribe to a high-pressure sales culture.
Do we have service engineers?
Yes, and this is supported by our comprehensive range of products used for the updating and maintenance of systems.
Can I build over a manhole or drain pipe?
Sometimes it is permissible to build over a manhole or drain. This depends upon whether your sewers are adopted by the water authority. If you are unsure then please contact us.