Aftercare Service & Warranties

We are committed to providing a high-quality experience; our aftercare service is no different. In the rare event of a problem with one of our products or installations, our dedicated specialists will be there to assist and advise.

Platinum Plus Warranty

Whether you’re investing in new windows and doors, installing a conservatory or orangery, with Securahome’s Platinum Plus Warranty you have complete peace of mind.

Your warranty will cover the work we carry out at your address for a period of 10 years* on UPVC products from the date of the installation. This comprehensive warranty covers frame products, main building work, glazing and workmanship.

Securahome’s 10 year warranty* is backed by market leading deposit and guarantee organisation Independent Warranty Association (IWA). This insurance protects both your deposit on any installation and Securahome’s company warranty.

*Terms & conditions will apply – please ask for full details.

Envisage Flush Windows - Monkey Tail Handle

Over 20+ years experience

During our 20+ years of carrying out installations at homes and businesses across South Wales we have issued more than 10,000 warranties. We hope you never need to call us, but if you have an emergency, or need assistance we’re here to help you resolve it quickly and efficiently.

For the unlikely event of an emergency call out, please telephone 0800 808 3224.

Envisage Flush Windows

Window care leaflet

If you require any after sales care, to help log the issue and deal with your enquiry as quickly and efficiently as possible, we would encourage to fill out our support form with as much detail as possible. This helps us find your details on our system and to keep track of your issue as we work to resolve it for you.

Please see our Helpful Guides and how to look after your products.

Our warranty excludes damage for faults due to accident, misuse or neglect, fair wear and tear and acceptable phenomena.

Securahome Home Edit Brochure

Explore your local Swansea Showroom

Securahome has honed its fitting service over the years, earning a reputation as one of the premier service providers in South Wales. We invite you to visit our Swansea showroom, where you can engage with our expert design teams and experience our exceptional products firsthand.


Just a Call or Click Away

Should a lock become troublesome, or a door not operate as smoothly as it once did then our Aftercare department will be there to fix the issue. Just call us or send a request through for a service visit. It’s that simple.

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Want to speak with an Advisor? Give us a call on 0800 808 3224

Our friendly team will be pleased to help with any questions you may have.